A person taking a taxi ride using the Free Now app could pay €6.80 before stepping into the taxi after the company announced plans to introduce a €1 technology fee.
The company, which allows passengers to order a taxi through its app, told customers on Monday that the fee would come into effect from August 1.
This means that a journey will cost €6.80 before the customer enters the taxi and this will increase to €7.20 in the evening and on Sundays.
The transport company claimed that the fee allows it “to invest in technological improvements that will allow us to extend our product offer to passengers”.
Fees are collected directly by Free Now from the passenger and drivers will not receive any technology fees.
There is an initial charge on the meter when you enter any taxi in Ireland.
A fee of €3.80 applies between 8 a.m. and 8 p.m. from Monday to Saturday, except on public holidays which are set by the National Transport Authority (NTA).
This entrance fee is €4.20 between 8 p.m. and 8 a.m. Monday to Saturday and all day on Sundays and public holidays.
A €2 booking fee also applies to each fare, while a €1 fee applies to each additional passenger, both set by the NTA.
A Free Now spokeswoman said: “Free Now is introducing a technology levy of €1 on all passenger journeys from Monday 1 August. This levy has been introduced to allow Free Now to continue to invest in the improving its technology, the quality of its applications and ultimately the service it provides here in Ireland,” she said.
“Free Now has contacted passengers directly about the charges to ensure they are aware of the change.”
Free Now, formerly known as MyTaxi, faced backlash from customers in 2019 when it introduced cancellation fees.